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Objectionable Customers

Objectionable Customers

Some sales discussions will move easily through the sales process and you can close straight away, but often the customer will come up with a reason why they’re not ready to commit to buy your product. When this happens, it may feel like you’ve come up against a brick...
10 Habits of Highly Effective Closers

10 Habits of Highly Effective Closers

If you asked most people what they thought the most important skill for sales people is, many would say the same thing. Of course, that’s no great surprise, not least because it’s arguably the most visible part of the sales process. We’ve all been “closed” at some...
How To Avoid Death By PowerPoint

How To Avoid Death By PowerPoint

When you’re engaged with a prospect, it’s often necessary to make some form of presentation, typically using PowerPoint or Google Slides. I imagine you’ve sat through hundreds of presentations over the years… I know I have! Some of them have really left an impression,...
What to do when a prospect asks for a discount

What to do when a prospect asks for a discount

A discount can speed up sales that have stalled, it can create goodwill, and it can provide an opportunity for requesting concessions. But…. discounts need to be treated with caution. Promising your prospect a discount any real negotiation can have three...
Your Mum Was Wrong!

Your Mum Was Wrong!

When I was little, my Mum taught me some really important life lessons. Some of these lessons kept me me safe, some helped me avoid getting into trouble at school, some stopped me embarrassing my parents in company. This was all a very, very, very long time ago, but I...