+44 (0)7776 203 431 hello@protensd.co.uk
What to do when a prospect asks for a discount

What to do when a prospect asks for a discount

A discount can speed up sales that have stalled, it can create goodwill, and it can provide an opportunity for requesting concessions. But…. discounts need to be treated with caution. Promising your prospect a discount any real negotiation can have three...
Your Mum Was Wrong!

Your Mum Was Wrong!

When I was little, my Mum taught me some really important life lessons. Some of these lessons kept me me safe, some helped me avoid getting into trouble at school, some stopped me embarrassing my parents in company. This was all a very, very, very long time ago, but I...
Client Service In The Digital age

Client Service In The Digital age

I’m sure that most in the accounting world, like me, are regular visitors to Accounting Web to read up on the latest news and insights (and occasional gossip) within the world of accountancy. I’m also an avid listener of the Accounting Web weekly podcast “No...
The Chumbawamba Guide to Selling

The Chumbawamba Guide to Selling

Some of you may know that in a “former life” I had a business as a Sage Reseller. I was pretty good at it as well, (if I may say so myself) and for a while we were one of the fastest growing Sage Resellers in the UK. This was long before the advent of the Cloud...
The Trusted Advisor Gap

The Trusted Advisor Gap

Most Accountancy practices want to see their clients grow. After all, growing clients are likely to be more loyal, and growing clients provide new opportunities for high value advisory services. Many accountants offer Business Development services for their clients,...