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Your Mum Was Wrong!
When I was little, my Mum taught me some really important life lessons. Some of these lessons kept me me safe, some helped me avoid getting into trouble at school, some stopped me embarrassing my parents in company. This was all a very, very, very long time ago, but I...
Client Service In The Digital age
I’m sure that most in the accounting world, like me, are regular visitors to Accounting Web to read up on the latest news and insights (and occasional gossip) within the world of accountancy. I’m also an avid listener of the Accounting Web weekly podcast “No...
The Chumbawamba Guide to Selling
Some of you may know that in a “former life” I had a business as a Sage Reseller. I was pretty good at it as well, (if I may say so myself) and for a while we were one of the fastest growing Sage Resellers in the UK. This was long before the advent of the Cloud...
The Trusted Advisor Gap
Most Accountancy practices want to see their clients grow. After all, growing clients are likely to be more loyal, and growing clients provide new opportunities for high value advisory services. Many accountants offer Business Development services for their clients,...
Which Clients Should Accountants Worry About?
We all appreciate that it takes a great deal of time and effort to win new clients and retaining them relies on consistently providing real value. That’s all well and good with clients who are running their business successfully, but what about those that aren’t?...
Looking For An Accountant – A Personal Tale
I recently listened to Accounting Web’s Podcast Number 20, Burnout, Budget and GDPR during which John Stokdyk says about Accountancy…. “you think it’s technical but it really is a people profession”. This really struck a chord. When I was setting up Proten Sales...